Refund policy
Last updated: August 26, 2026
AutoSolo 30-Day Return Policy
Your satisfaction is our top priority, and we're so confident in the quality of our products that we have a 30-day no questions asked return policy. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
The fastest way to start a return is from your AutoSolo account:
- Sign in at autosolotools.com/account with the email address from your order. No password needed: we email you a one-time code.
- Open the order, choose Request return, select the items and a reason, and submit. The return will be automated if the return terms and conditions are satisfied.
- A return label and an email with return instructions will be sent as soon as your request is approved.
Prefer email? Write to ecommerce@autosolotools.com with your order number and return reason and we will handle it from there.
Conditions
- Customers are responsible for the shipping costs when returning items due to personal dissatisfaction.
- If the product is being returned for being defective AutoSolo will pay for the return shipping fees with no cost to the customer.
Return Address
AutoSolo LLC
2316 S Fairview Street
Santa Ana, CA 92704
Upon receipt and inspection of the returned items, we will process your refund within 1 business day.
Damages and Issues
When you receive your order from AutoSolo, inspect it for any damages or missing items. If you find any item defective, damaged, missing parts, or you received the wrong item, please get in touch with us immediately at ecommerce@autosolotools.com. We will assess the issue and take appropriate measures to rectify it.
Exchanges
Under our guarantee, if you wish to exchange your product for another, simply let us know. Initiate a return for the item you currently have, and once we accept the return, we'll process the exchange for you, ensuring you receive the desired item promptly.
Refunds
Once we inspect your return, we'll update you on the status of your refund within 1 business day. If your refund is approved, it will be credited to your original payment method within 5-10 business days. Sometimes, banks or credit card companies may take additional time to process and post the refund. If it's been over 15 business days since your refund was approved and you haven't received it, please contact us at ecommerce@autosolotools.com
European Union: your right to cancel
If you live in the EU, you have a statutory right of withdrawal for 14 days from the day you receive the goods, and you do not have to give a reason. Full details and the model withdrawal form are on our Right of Withdrawal page. Nothing in this policy limits that right.
Beyond it, our own 30-day window above applies to you as well, whichever is more generous.
How to start a return from the EU
Please do not send anything to the Santa Ana address above. That address is for United States returns only, and posting an item there from Europe would cost far more than it needs to. Instead, email support@autosolotools.com with your order number and we will send you return instructions for your country.
- Changed your mind: you cover the direct cost of sending the goods back.
- Damaged, faulty, or the wrong item: send us a photo with your order number and we will put it right at no cost to you. Do not pay for return postage yourself before speaking to us.
- Refunds go back to your original payment method, including the standard delivery you originally paid, within 14 days of us being notified of your withdrawal.